Overall, the steps and principles adopted by the firm show a high similarity to the recommendations made in the literature. Additionally, the reengineering proved extremely successful for the group. While these conclusions can not be generalised to all small firms without further investigation, they indicate little difference in the requirements for small and large firms for successful reengineering of their processes. Furthermore, the lack of certain factors did not have a serious effect on the...

The role restructuring did not include an initial definition stage, where the processes as they existed at the time were analysed, documented and measured before going ahead with the planned reengineering. Without this step, the effects of the project can not be determined with great certainty, even after implementation, as the situation prior to reengineering was not known (I/S Analyzer, 1993). This is supported by the managing director's statement that the profitability and employee turnover h...

The role restructuring did not include an initial definition stage, where the processes as they existed at the time were analysed, documented and measured before going ahead with the planned reengineering. Without this step, the effects of the project can not be determined with great certainty, even after implementation, as the situation prior to reengineering was not known (I/S Analyzer, 1993). This is supported by the managing director's statement that the profitability and employee turnover h...