Overall, the steps and principles adopted by the firm show a high similarity to the recommendations made in the literature. Additionally, the reengineering proved extremely successful for the group. While these conclusions can not be generalised to all small firms without further investigation, they indicate little difference in the requirements for small and large firms for successful reengineering of their processes. Furthermore, the lack of certain factors did not have a serious effect on the project. This suggests that isolation of the factors which appear to be inessential for the small firm, and the underlying reasons for those differences would be beneficial in developing a customised methodology for any firm wishing to successfully attempt reengineering.